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Getting a customer to the right representative is crucial, but so is getting them there without any hiccups.
Use the following transitions to smoothly deliver a customer to the appropriate team member.
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Mathcad, End Note, Reference Manager, Intel Software, Portland PGI, plus FORT, Absoft, Vis Sim, Math Type, GRAMS, Kinetica and DASYLab are among the products that Alfasoft will supply and support.But improving chat services doesn’t have to be difficult.Like how creating a great soup starts with a homemade stock, you need a quality base to deliver the kind of customer service that has people coming back for more.Is it okay with you if I transfer you to *agent name*? But as a customer support agent, you know that there are times when this is unavoidable, and putting someone on hold is crucial to delivering a quality solution.Handle your customer with grace and reassure them that they won’t be abandoned, and you’ll earn quite a few points in their book.